Terms & Conditions for Custom Online Orders

1. Order Placement

• Order Confirmation: Upon placing an order, you will receive a confirmation email detailing the items purchased and an estimated delivery timeframe.
• Payment: Full payment must be made at the time of order placement. We accept various payment methods including credit/debit cards, PayPal, and other secure online payment gateways.

2. Production and Turnaround Time

• UK Orders: The turnaround time for UK orders is typically 4-6 weeks. However, this timeframe is not guaranteed and may vary.
• International Orders: The turnaround time for international orders is a minimum of 4-8 weeks. This timeframe can be extended if the buyer takes a longer time to provide amendments and necessary content.
• Digital Items: For digital items only, the turnaround time can be as little as 1-2 weeks, provided the client gives feedback within the specified timeline.
• Envelope Printing: Envelope printing requires 2 weeks from the date of final sign-off.
• Watercolour Illustrations: Orders including watercolour illustrations may take longer due to the time required to create these detailed artworks.

3. Client Responsibility and Recommended Ordering Timeline

• Order Timing: Clients are responsible for choosing to place their order within a sufficient timeline before their wedding or required dates.
• Recommended Timeline: We recommend ordering around 2-3 months prior to when you need the items to allow for potential delays and ensure you receive them in plenty of time.
• Tracking Dates: Ten Story Stationery is not responsible for tracking your wedding date or other event dates. We process orders based on our terms and stated processing times only.

4. Content Submission and Approval

• Clients are responsible for providing all necessary content, including text, images, and any specific instructions, in a timely manner.
• A digital proof will be provided for client approval before printing begins. It is the client's responsibility to thoroughly review and approve the proof.
• Proofing and Spell-Checking: Ten Story Stationery is not responsible for spell-checking or proofing the content provided by the client. Any errors or omissions that are missed during the sign-off process are the client's responsibility. If errors are discovered after approval, any reprints will incur additional charges.

5. Amendments and Customization

• One round of amendments is included with each order. Additional amendments will be charged at a rate of £25 per round.
• Customization options are limited to changes in colours, text, and bespoke illustrations. Any other changes may incur additional charges and need to be discussed with us.

6. Usage Restrictions

• All items are for personal use only and must not be resold.
• Illustrations and designs provided by Ten Story Stationery must not be used for commercial purposes or personal gain without explicit permission.
• Clients must endorse Ten Story Stationery when showcasing the stationery in events or on social media.

7. Shipping and Delivery

• Shipping Providers: We use DHL, Royal Mail, and other reliable carriers for shipping. Clients will be provided with tracking information once the order has been dispatched.
• Shipping Time: Delivery times vary based on the destination. Please allow for additional time during peak seasons or unforeseen delays.
• Liability: Ten Story Stationery is not responsible for items lost or damaged in transit. Any issues with shipping should be addressed directly with the carrier.

8. Returns and Cancellations

• Due to the custom nature of our products, we do not accept returns or cancellations once production has begun.
• If there is an issue with your order, please contact us within 7 days of receiving the item, and we will do our best to resolve the issue.

9. Quality and Defects

• Due to the handmade nature of our products, slight variations and minor defects, such as tiny imperfections on the edges of the paper, may occur and are not considered flaws.
• We strive for the highest quality in all our products and will address any significant issues on a case-by-case basis.

10. Re-Print Fees

• If additional copies or re-prints are required, they will be subject to re-print fees. These fees will be communicated and agreed upon before production.

11. Intellectual Property

• All designs, illustrations, and content created by Ten Story Stationery are the intellectual property of Ten Story Stationery and are protected by copyright laws.
• Unauthorized use, reproduction, or distribution of any part of our designs is strictly prohibited.

12. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms and conditions or related to the purchase of products from Ten Story Stationery will be subject to the exclusive jurisdiction of the courts of the United Kingdom, regardless of the client's location.

13. Amendments to Terms

• Ten Story Stationery reserves the right to amend these terms and conditions at any time. Clients are encouraged to review these terms regularly to stay informed of any changes.

Contact Information

• For any queries or further information, please contact Ten Story Stationery at [contact information].

By placing an order with Ten Story Stationery, you acknowledge and accept these terms and conditions.

Note: Ensure to update the contact information and any other specific details relevant to your business before publishing these terms and conditions.

The Bespoke Onboarding Process

To get started, please fill out the bespoke form on my website.

Design Fee:

• The initial design fee is sent out at the start. This fee begins at £1,900 without illustrations and £3,000 with illustrations. The fee may increase after discussing your specific requirements.
• This design fee covers all concept work, design, artist work, print files, and two rounds of amendments.

Consultation Call:

• Book a consultation call with our head creative to discuss printing options, quantities, and items.
• During this call, we will put together your full quote for printing in addition to the design fee. We will discuss what is possible within your budget.
• Alternatively, if you choose to print elsewhere, only the design fee will be due.

Full Quote:

• We will email you the full quote.

Contract Agreement:

• If you are satisfied with the quote and wish to proceed, you will need to sign our contract.

Deposit Invoice:

• After signing the contract, you will be sent a deposit invoice. Your booking is not confirmed, and no design date is secured until this deposit is paid.
• Please note that the deposit is nonrefundable.

1. Design Date and Wedding Planner:

• Once the deposit is paid, you will receive an email with your design date(s) and access to your personalized wedding planner.
• This email will provide detailed instructions on when and how to submit your wedding information and copy into the planner. Please read it carefully.

BESPOKE

Wedding Information and Copy Submission

All wedding information and copy for your stationery must be provided by you, the couple. Ten Story is not responsible for writing or editing wedding copy for your stationery. It is crucial that all necessary information is accurately submitted into the wedding planner by the specified design dates provided to you.

If you are struggling to meet these deadlines, it is imperative that you inform us as soon as possible. Failure to submit the required information by the given deadlines may result in delays in the design process. Consequently, this could lead to a delay in the production and delivery of your stationery, potentially causing it to arrive after your intended date. Therefore, timely and accurate submission of all wedding details is essential to ensure that your stationery is designed, produced, and delivered on schedule.

Wedding Planner Guidelines

As your designer, I specialize in visual aesthetics rather than content creation. Therefore, it is important that you input all of your wedding content directly into your wedding planner. I will then copy and paste this information into the designs.

Please take responsibility for ensuring that all content entered into the wedding planner is accurate and complete. It is crucial to review and finalize all information before your scheduled design date to avoid any complications.

Remember, I am here to bring your vision to life visually. If you have any questions or concerns about the design process, feel free to reach out to me at any time.

The Proofing Process

As your design date approaches, it is essential to ensure that all required information is promptly submitted through the wedding planner. For instance, if your invitations' design date is approaching, all relevant details must be entered into the planner, and the same applies to your wedding day stationery. We will contact you to schedule a call shortly before your design dates to review the proposed designs.

Once your design date commences, please allow between 3 to 14 days for the initial proof of concept, depending on the complexity of your design. All proofs are created to the actual paper size using the selected ink colors.

Any edits to proofs will necessitate additional review periods, typically taking 1 to 7 days, subject to the extent of changes and seasonal workload. Your timeline will be adjusted accordingly if extra proofs are required.

Should there be a significant change in the scope of your design during the proofing process, a new cost estimate must be approved, and a revised timeline will be evaluated accordingly.

Every item, including single-print signs, must undergo proofing. Items not included in the proof will not be printed. If you notice any significant color discrepancies from your specifications, please notify us promptly.

Each client is entitled to two proofs following the initial consultation, with an additional print proof provided for personalized items featuring names. Subsequent proofs will incur a charge of £25 per round.

Approving Your Proof

Your proof is prepared for printing once you confirm it is ready! While I conduct an initial check during the proofing stage, please note that Ten Story does not check for spelling mistakes or grammar. The final inspection of all spelling and information accuracy rests with you. Following the final proof, you will receive a final design release. It is essential that you confirm your approval of the designs via email.

Your confirmation indicates that you approve all materials, quantities, design elements, and text as presented. If the proofing process extends beyond the target approval date provided during the consultation, the target pick-up date will be adjusted accordingly.

In cases where expedited processing is necessary, rush fees may apply. On average, production times are approximately 3-4 weeks for custom designs and 1-3 weeks for pre-designed items after proof approval.

Changes Policy

You are entitled to 2 rounds of design amendments to your final design proof, which includes adjustments to color, font, and spacing. Any additional minor changes beyond these 2 rounds will be charged at £60 per hour or £25 per 20 minutes.

If you require a complete layout and style change after the initial design proof, an additional cost of £150 will apply per design. Please note that if changes are requested during mid-production, fees may be assessed to cover the cost of new materials.

Rush fees may also apply in situations where changes or additions are made after the initial approval, or if client deadlines are not met.

After You Approve

Once you sign the final design release, all print files listed in the release will be forwarded to my trusted printer. Alternatively, I can print the files digitally at home.

The remaining balance for your printing is due at the time of the final design release. Printing will not commence until the print invoice for that batch of stationery is settled.

Assembly

I will deliver your project to you in a ready-to-assemble format. Please note that you are responsible for stamping and posting the stationery yourself, as well as tying any bows required.

If you require assembly or bow tying services from us, this must be discussed and agreed upon before printing. Additional charges will apply for these services and will be billed accordingly.

Shipping

UK shipping costs vary between £35 to £100 per box via DHL Express. If you prefer to use an alternative shipping method, please notify me at the time of design approval. All costs for alternative shipping methods must be paid in full before shipment.

Ten Story takes great care in packaging your order to prevent damage during transit. However, I am not responsible for any damage that may occur during shipping. In the unfortunate event that your items are damaged in transit, you must file a claim directly with the carrier (DHL) to recover the value.

I will make every effort to reprint your order quickly as a service to you, but there will be a reprint charge for replacements. International shipping charges will be assessed accordingly. Please note that all packages are fully insured for added protection.

Quantities

If you wish to change the quantity of your order after receiving your final order or after signing the final design release, there will be a minimum charge of £200 in addition to a higher per-unit cost. These charges account for production and press setup fees that may be incurred.

Rush fees may also apply if the changes are needed to meet a specific deadline. Please communicate any quantity adjustments promptly to avoid potential delays or additional charges.

Cancellation by Ten Story

Ten Story Stationery LTD cannot be held responsible for unforeseen circumstances, work stoppages, or "acts of God" that may prevent completion of your job within a reasonable timeframe. In such cases, my complete obligation to you may be fulfilled by refunding your deposit in full, without assuming any additional liability for secondary consequences or costs you may incur.

While it is my intention to complete every project to satisfaction, if there is a substantial reason that prevents me from proceeding with any part of your project, a refund will be assessed. You will be required to sign a refund form agreeing to the refunded amount.

Cancellation by You

If you decide to cancel the job before any part of it goes into design production, you agree to forfeit your deposit. Cancellations made after the job has been designed will not be accepted. Once the final design release contract has been signed, you cannot cancel any part of your job.

All quantities of each item specified in the final design release are covered by this clause upon acceptance of this contract. Any reductions in quantities or cancellations of items are at the sole discretion of Ten Story and will result in forfeiture of that portion of the invoice. Please note that your deposit is non-refundable, and if you cancel before your design date starts, this deposit will be forfeited.

Images of My Work

All photographs taken of my work must be provided to me after the wedding. While endorsements of my work on social media are appreciated but not required, please inform me if you prefer that your stationery not be posted for personal reasons.

Rest assured that I will not post guests' address details in any photographs or social media posts. Your understanding and cooperation in this matter are greatly appreciated.

Terms & Conditions

Please take the time to read through our Terms and Conditions (T&C's) below. All orders are accepted with the understanding that the customer has read and agreed to our Terms & Conditions. If you have any questions, please feel free to contact us before making a purchase.

CONTRACT

Deposit and Payment Terms

Deposit and Payment Requirements:

• A design fee of £1900 or £3000 functions as a deposit to secure your design slot with Ten Story Stationery LTD. In some cases, this design fee can be split into two payments if agreed upon by Ten Story Stationery LTD.
• The entire design fee must be paid to Ten Story Stationery LTD before any design work can commence and before your designated design date.

Print and Paper Fee:

• You will need to pay the print and paper fee to Ten Story Stationery LTD before we proceed to print. The print fee for your invitations must be settled with Ten Story Stationery LTD before printing, as well as for any additional wedding stationery.

Balance Payment:

• The balance payment is due 5 weeks prior to the agreed production slot date with Ten Story Stationery LTD. Please refer to your invoice from Ten Story Stationery LTD for the exact balance due date.

Late Payments and Additional Charges:

• Failure to pay the balance to Ten Story Stationery LTD 5 weeks prior to your production slot will classify your order as an 'Express Slot' and will incur additional charges.
• Failure to pay the balance by 4 weeks prior to your production slot will result in cancellation of your order by Ten Story Stationery LTD.

Payment Methods:

• Payments should be made to Ten Story Stationery LTD via BACS or over the phone.
• Customers paying by cheque to Ten Story Stationery LTD will have their creation slot confirmed only after the cheque has cleared.

1. Refunds and Changes:

• Deposits paid to Ten Story Stationery LTD are non-refundable and non-transferable.
• Any refunds due to changes in order quantities will be issued by cheque from Ten Story Stationery LTD.
• Changes to the quantity of invitations and/or stationery must total no less than £50 of the original quoted amount from Ten Story Stationery LTD.

Postage & Packaging

Postage Charges:

• Postage fees from Ten Story Stationery LTD are calculated based on the approximate weight of your invitations and stationery.
• Changes in the quantity of items ordered may affect the postage price accordingly with Ten Story Stationery LTD.

Collection and Hand Delivery:

• For customers in the local area, Ten Story Stationery LTD offers the option of collection or hand delivery of your stationery upon request.

Shipping Methods:

• Ten Story Stationery LTD utilizes DHL Express for all shipments.
• Delivery times are estimated as follows by Ten Story Stationery LTD:
• UK Orders: 1-2 working days.
• International Orders: 4-8 working days.
• Europe Orders: 2-5 working days.
• Once your order is complete and ready to be shipped, Ten Story Stationery LTD will notify you promptly.

Samples

Availability:

• Samples are available in all designs from Ten Story Stationery LTD and will be charged per item.

Postage Charges:

• Postage may be applicable for sample orders from Ten Story Stationery LTD.

Customization Limitations:

• Please note that samples from Ten Story Stationery LTD WILL NOT be customized in wording. They are provided with general information to give you an idea of the design and quality.

1. Waiting Times:

• To ensure timely delivery of your samples from Ten Story Stationery LTD, please inquire about waiting times if you are unsure. Alternatively, you may find this information stated on our website.

Submission of Information for Design Date

Booking Production Slot:

• Upon receipt of your deposit, a production slot will be reserved for your bespoke stationery order from Ten Story Stationery LTD. This slot will be allocated based on availability and your specific requirements or requested date.

Submission of Information for Design Date:

• To ensure timely completion of your invitations and reception stationery, including guest names, table names, and accommodation details, all necessary information must be submitted by the specified design date to Ten Story Stationery LTD. Failure to meet this deadline may result in delays in completing your order. Ten Story Stationery LTD cannot be held responsible in such cases.

Ordering Spare Invitations:

• Ten Story Stationery LTD strongly recommends ordering additional ‘spare’ invitations along with your main order. Please note that Ten Story Stationery LTD is unable to create extra items outside of your designated production slot.

1. Seeking Clarification:

• If you have any uncertainties about the order process or if you have questions, please do not hesitate to contact Ten Story Stationery LTD before placing your order. Ten Story Stationery LTD is here to assist you and ensure a smooth and enjoyable experience.

Cancellations

Cancellation of Order:

• In the event that you decide to cancel your order, including the deposit payment and any additional payments made, all funds will be forfeited to Ten Story Stationery LTD. The production slot allocated to your order will also be released. Any materials purchased specifically for your order will remain the property of Ten Story Stationery LTD.

Failure to Provide Required Details:

• If Ten Story Stationery LTD does not receive necessary details from you by the specified deadlines (3 weeks prior to the balance due date or 6 weeks prior to the wedding day), or during your 6-week production slot, Ten Story Stationery LTD reserves the right to cancel any ongoing work related to your order. It is your responsibility to manage your schedule and promptly communicate any changes or updates to Ten Story Stationery LTD.

Non-Transferability:

• Cancellation orders are non-transferable. The terms and conditions associated with your order from Ten Story Stationery LTD cannot be transferred to another party.

Non-Transferable Deposits:

• Deposits paid for your order from Ten Story Stationery LTD are non-transferable and cannot be applied to any other services or purchases.

1. Online Shop Orders:

• Orders placed through the online shop of Ten Story Stationery LTD cannot be cancelled once they have been processed. Please ensure all details are correct before finalizing your purchase.

Proofs

Proof Approval Process:

• A proof of your wedding invitation and/or stationery will be sent to you via email before your production slot by Ten Story Stationery LTD. It is crucial that you thoroughly review the proof to ensure all details are accurate, including spelling and information correctness.

Commencement of Work:

• Work on your invitations from Ten Story Stationery LTD will only commence after the proof has been approved. Please complete the acceptance form on the website of Ten Story Stationery LTD to confirm your approval. Delays in providing necessary wording or approving proofs may impact the start of your order, potentially affecting completion dates. Ten Story Stationery LTD cannot be held responsible for delays caused by late submissions or approvals.

Changes After Approval:

• Any changes requested to invitations after your approval may result in additional costs and could be subject to feasibility within the given timeframe. Please note that Ten Story Stationery LTD assumes no liability for changes requested under tight deadlines.

Accuracy Responsibility:

• You are responsible for ensuring that all guest names, table names, and other details provided to Ten Story Stationery LTD are spelled correctly and accurately. Human error may occur despite our best efforts, especially when information requires manual input by Ten Story Stationery LTD. Upon receipt of proofs, it is your responsibility to verify all details for accuracy.

1. Proofing Limitations:

• After your proofs have been approved, changes may not always be feasible or may incur additional charges (£60 per hour or £25 per 20 minutes) by Ten Story Stationery LTD. Please review proofs thoroughly to avoid any discrepancies or errors.

Damage

Reporting Damage:

• Any damage to your invitations and stationery must be reported to Ten Story Stationery LTD within 24 hours of receipt.

Documenting Damage:

• Please provide photographic or video evidence of the damaged items to Ten Story Stationery LTD. This documentation is essential to facilitate appropriate action and may be required to file a claim with the courier.

1. Returning Damaged Goods:

• Ten Story Stationery LTD may request the return of damaged goods. If requested, please ensure to return them in their original packaging. Ten Story Stationery LTD will cover the cost of this service.

Estimated Delivery Times

1. Delivery Aim:

• Ten Story Stationery LTD aims to deliver your stationery at least 2-3 weeks before your wedding. However, delays may occur due to the amendment process extending the timeline, potentially reducing the delivery window to 1 week before the wedding. Ten Story Stationery LTD strives to accommodate your preferred send-out date for save the dates and invitations, but this timeline may also be affected by the design and amendment process.

This formal contract details the terms and conditions of engagement between you (the customer) and Ten Story Stationery LTD.